phcharm75 Privacy Policy – Your Data, Your Rights, Our Commitment

This Privacy Policy explains how phcharm75 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects personal data provided by or generated about users ("you", "Player") of the phcharm75 website and all related services. This Policy applies to all Filipino players accessing phcharm75 through any device or browser.

phcharm75 is committed to protecting the privacy and personal data of every player in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Our PAGCOR operating licence also imposes data handling obligations that we take seriously.

By creating a phcharm75 account and using our platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. If you have questions about anything in this Policy, please contact our Data Protection Officer (DPO) at privacy@phcharm75.com before proceeding.

For the purposes of the Data Privacy Act of 2012, phcharm75 is the Personal Information Controller (PIC) in respect of all personal data collected through the phcharm75 platform. This means phcharm75 determines the purposes for which and the manner in which personal data is processed.

phcharm75 operates under a valid PAGCOR licence and is subject to the jurisdiction of Philippine data protection law. Our appointed Data Protection Officer (DPO) can be reached at privacy@phcharm75.com for all data-related enquiries, rights requests, and complaints.

phcharm75 collects the categories of personal data described below. We only collect information that is necessary for the purposes stated in Section 5.

phcharm75 does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for KYC compliance. We do not collect racial, political, religious, health, or biometric data beyond facial images required for government ID matching during verification.

phcharm75 collects personal data through the following methods:

4.1 Directly from You

• When you register an account on phcharm75 and complete your profile.
• When you submit identity verification documents during the KYC process.
• When you make deposits or request withdrawals through the payment interface.
• When you contact phcharm75 customer support via live chat or email.
• When you fill in promotions, surveys, or other forms on the phcharm75 platform.

4.2 Automatically via Technology

• Through browser cookies and similar tracking technologies as you use the phcharm75 website (see Section 11 for full cookie details).
• Through server logs that capture IP addresses, access times, and pages requested.
• Through analytics tools that record aggregated usage patterns to help phcharm75 improve platform performance.

4.3 From Third Parties

• From payment service providers (GCash, Maya, banks) confirming successful transactions — phcharm75 only receives transaction reference data, not full account credentials.
• From identity verification providers used in the KYC process.
• From fraud prevention and AML screening services as required by Philippine regulations.

phcharm75 uses your personal data for the following specific purposes only:

• Account creation and management: Setting up and maintaining your phcharm75 player account, verifying your identity, and managing your preferences.
• Platform access and gameplay: Enabling you to access games, place bets, and use all phcharm75 features you have opted into.
• Payment processing: Processing deposits and withdrawals securely, verifying payment method ownership, and maintaining transaction records.
• Legal and regulatory compliance: Meeting obligations under PAGCOR licensing terms, the Anti-Money Laundering Act (RA 9160 as amended), and RA 10173 itself — including KYC, AML screening, and reporting to the AMLC where required.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and any other conduct that violates phcharm75's Terms and Conditions.
• Responsible gaming: Monitoring for indicators of problem gambling, enforcing self-exclusion lists, and implementing deposit limit tools in compliance with PAGCOR responsible gaming requirements.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the phcharm75 user experience, fix technical issues, and develop new features.
• Marketing communications: Sending promotional offers, bonus notifications, and product updates — only where you have opted in to receive them. You may opt out at any time (see Section 13).

Under the Data Privacy Act of 2012, phcharm75 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between phcharm75 and you — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act itself, and other applicable Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service improvement — where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookies — where you have provided explicit, informed consent that can be withdrawn at any time.

phcharm75 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share data only in the following controlled circumstances:

• Payment processors: GCash, Maya, GrabPay, InstaPay, BDO, BPI, UnionBank, Visa/Mastercard — to process your deposits and withdrawals. They receive only the transaction data necessary to complete the payment.
• Identity verification providers: Third-party KYC service providers who assist in verifying government-issued IDs and confirming identity — processing is governed by data processing agreements with these providers.
• AML compliance services: Screening providers used to check player details against sanctions lists and AMLC watchlists, as required by Philippine law.
• Game content providers: Where third-party game studios or live casino providers supply games on phcharm75, they may receive anonymised session and game-play data sufficient to deliver the game experience. They do not receive your identity or payment data.
• Regulatory authorities: PAGCOR, AMLC, the National Privacy Commission, or other Philippine regulatory or law enforcement bodies — where phcharm75 is legally required to disclose information.
• IT and infrastructure service providers: Cloud hosting, security monitoring, and analytics providers who process data on phcharm75's behalf under strict data processing agreements and confidentiality obligations.

Any third party receiving phcharm75 player data is bound by contractual data protection obligations at least equivalent to those imposed on phcharm75 under RA 10173.

phcharm75 primarily processes and stores data within the Philippines. In limited cases, data may be processed by third-party service providers operating in other countries — such as cloud infrastructure providers or international game studios. Where such transfers occur, phcharm75 ensures that:

• The receiving country provides an adequate level of data protection, or
• Appropriate safeguards are in place — including standard contractual clauses, binding corporate rules, or equivalent mechanisms recognised under RA 10173 and NPC guidelines.

Cross-border transfers are subject to prior authorisation from the NPC where required under current regulations. phcharm75 maintains records of all international data transfers as part of its data governance framework.

phcharm75 retains personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable law. Key retention periods are:

After the applicable retention period, personal data is either securely deleted or irreversibly anonymised. Where a legal obligation or active legal proceedings require data to be retained beyond normal periods, phcharm75 will maintain the data for as long as necessary and notify you where required by law.

phcharm75 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• TLS 1.3 encryption for all data transmitted between your browser and the phcharm75 platform.
• AES-256 encryption for sensitive personal data fields stored in our databases.
• Role-based access controls ensuring that only authorised phcharm75 personnel can access personal data, on a strict need-to-know basis.
• Multi-factor authentication for all phcharm75 staff accounts with access to player data systems.
• Regular penetration testing conducted by qualified third-party security firms.
• Security monitoring and intrusion detection systems operating 24/7.
• Incident response procedures aligned with NPC breach notification requirements — including notification to affected players within 72 hours of a confirmed breach where required.
• Annual data privacy training for all phcharm75 staff who handle personal data.

phcharm75 uses cookies and similar technologies (such as local storage and session tokens) on its platform. Here is what each type does:

Essential Cookies

These are strictly necessary for the phcharm75 platform to function. They keep you logged in during your session, maintain your basket/bet slip, and ensure security features operate correctly. These cannot be disabled without preventing core functionality.

Performance Cookies

These collect anonymised data about how players use phcharm75 — which pages are visited most, where errors occur, and how quickly pages load. This information is used to improve the platform. These require your consent.

Functional Cookies

These remember your preferences — such as language settings and your preferred deposit method — to provide a more personalised experience on phcharm75. These require your consent.

Marketing Cookies

If you have opted in to marketing communications, phcharm75 may use cookies to understand which offers are relevant to you and to measure the effectiveness of promotional campaigns. These require explicit consent and will not be placed without it.

You can manage your cookie preferences at any time through your phcharm75 account settings or your browser's cookie management tools. Note that disabling essential cookies will affect your ability to use the platform.

phcharm75 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If phcharm75 becomes aware that personal data from a minor has been collected — whether through a misrepresentation during registration or any other means — we will immediately close the account and delete all associated data to the extent permitted by law.

Parents and guardians who believe a minor has created a phcharm75 account are encouraged to contact us immediately at privacy@phcharm75.com. We take underage access seriously and will act on all credible reports without delay.

phcharm75 may send you promotional messages about bonuses, new games, sports betting offers, and other platform news — but only if you have opted in to receive them during registration or at any subsequent point.

Marketing communications may be sent via SMS, email, or push notification (if you have enabled notifications on the phcharm75 mobile interface). You can opt out of any or all marketing channels at any time by:

• Updating your communication preferences in your phcharm75 account settings.
• Clicking the unsubscribe link in any marketing email sent by phcharm75.
• Replying STOP to any SMS marketing message from phcharm75.
• Contacting our support team at support@phcharm75.com and requesting removal from our marketing list.

Opting out of marketing does not affect transactional messages — phcharm75 will continue to send you important account notifications such as withdrawal confirmations, security alerts, and policy update notices regardless of your marketing preferences.

phcharm75 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made, we will notify registered players by email or through a prominent notice on the phcharm75 platform at least 7 days before the changes take effect.

The "last updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this page periodically. Your continued use of phcharm75 after an updated Privacy Policy takes effect constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection concern, please contact our Data Protection Officer:

• Email: privacy@phcharm75.com
• General Support: support@phcharm75.com
• FAQ: Visit the phcharm75 FAQ page for common questions about your account and data.

We will acknowledge your data rights request within 5 business days and aim to fully resolve it within 15 business days. In complex cases we may require up to 30 business days — we will notify you if this applies.